Privacy Policy

1. Introduction

Welcome to 355Lab ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate photo editing platform and services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you create an account or use our Service, we may collect:

• Name and email address (via Clerk authentication)
• Payment information (processed securely by Stripe)
• Account credentials and authentication data
• Subscription and billing information
• Communication preferences

2.2 Uploaded Images and Content

We collect and process images you upload to our Service for the purpose of providing AI-powered photo editing services, including:

• Real estate photographs for virtual staging, twilight conversion, decluttering, enhancement, and upscaling
• Images for video slideshow creation
• Processing metadata (room type, style preferences, editing parameters)
• Processed output images and videos

2.3 Usage Information

We automatically collect information about how you use our Service:

• Service usage patterns and feature interactions
• Credit usage and processing history
• Device information (browser type, operating system, IP address)
• Log data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process your images using third-party AI services for photo editing and video creation
• Account Management: Create and maintain your account, manage subscriptions, and process payments
• Customer Support: Respond to inquiries, troubleshoot issues, and provide technical assistance
• Service Improvement: Analyze usage patterns to improve features and user experience
• Communications: Send account updates, billing notifications, and service announcements
• Security: Detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service

4. Third-Party Services

We use the following third-party services to provide and improve our Service:

These third-party services have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of these third parties.

5. Image Data Handling and Retention

5.1 Storage and Processing

Your uploaded images are:

• Stored securely on UploadThing's infrastructure with encryption
• Processed by third-party AI services as necessary to deliver requested features
• Accessible only to you and authorized service providers
• Not used for training AI models without explicit consent
• Not shared with third parties except as required for service delivery

5.2 Retention Period

We retain your images and processing history for as long as your account is active. You may delete images at any time through your account dashboard. Upon account deletion, we will remove your images within 30 days, subject to backup retention policies.

5.3 AI Service Processing

Images sent to third-party AI services are processed according to their respective data policies. These services typically do not retain images after processing is complete, but you should review their individual privacy policies.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure authentication via Clerk
• PCI-compliant payment processing via Stripe
• Regular security audits and updates
• Access controls and monitoring
• Encrypted file storage

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data and processing history
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your uploaded images and processing history
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances
• Portability: Receive your data in a structured, machine-readable format

To exercise these rights, please contact us at support@355lab.com or through your account settings.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze Service usage and performance
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

11. GDPR and CCPA Rights

For EU Users (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR, including:

• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

For California Users (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: